Staff Commands/ro and Staff Rules: Difference between pages

From ARCbots
(Difference between pages)
Jump to navigation Jump to search
m (1 revision imported)
 
guides.arcbots.com>Bau
No edit summary
 
Line 1: Line 1:
<languages/>
<languages/>
<center>
<translate>
<table border=1>
<!--T:4-->
<tr>
<h1>Staff Regulations</h1>
<td><b><u>Comanda</b></u></td>
<h2>General Staff Rules</h2>
<td><b><u>Nivelul necesar</b></u></td>
<ol>
<td><b><u>Descriere</b></u></td>
<li>Staff higher then you on the mod list are to be respected.</li>
</tr>
<li>You must be courteous to all clients. No discrimination against anyone!</li>
<tr>
<li>You may not playfully do things that impede on another staff members ability to help others or be active in the chatroom.</li>
<td>!uchat [numele chatului]</td>
<li>Any type of unorthodox behavior that disrupts the chatroom or causes any disturbances is not allowed.</li>
<td><b>Owner</b></td>
<li>You must follow ARCbot's Terms of Service and xat Terms of Service at all times<li>
<td>Înlătură un bot confirmat de pe chat</td>
<li>You should help everyone to the best of your ability. If a user needs help in another language and a staff member of that language is not online, you MUST use the translator!</li>
</tr>
<li>Activity is required when in the chatroom. (when going away please go to AFK pool. No camping.)</li>
<tr>
<li>Never ask for any private information from clients. BotIDs and Chat names only.</li>
<td>!arcusersearch [Nume logare xat]</td>
<li>For your protection, the usage of TeamViewer is prohibited.</li>
<td><b>Moderator</b></td>
<li>
<td>Arată contul de ARCbot care ar putea utiliza respectivul id de xat</td>
<li>Do not be cocky. Every staff member at ARCbots is important. Nobody is better than another user.
</tr>
<li>If a user lower on the staff list is breaking a rule and you are a witness, take action. Failure to take action makes you equally guilty.</li>
<tr>
<li>Do not use your rank to intimidate other members of ARCbot.</li>
<td>!useremail [nume utilizator arcbot]</td>
<li>You should know how to use the staff section of the ARCbots.com website.</li>
<td><b>Moderator</b></td>
<p>There is useful information for you there and several different utilities that make your job a lot easier, and will eliminate the need of using the bot to assist you with gathering information as everything is visible on one page in the control panel</p>
<td>Afișază o versiune incompletă a adrese de e-mail a clientului </td>
<li>Do not use your rank to access client information that is not necessary to what you are assisting them with</li>
</tr>
<li>Do not screenshot any information in the staff section of the ARCbot control panel</li>
<tr>
<li>All general chat [[Special:MyLanguage/Rulea|rules]] apply.</li>
<td>!spendspare log [nume logare xat]</td>
<li>Staff must be appropriate in all chatrooms they visit</li>
<td><b>Moderator</b></td>
<li>Do not ask for promotions</li>
<td>Afișază un istoric al plăților</td>
<li>Do not spam the administrators with private messages whenever they are not online xat.</li>
</tr>
<li>Staff members must have completed the following commands: !myaccount , and !timezone</li>
<tr>
<p> !myaccount arcbot username || this locks your xat ID with your ARCbot.com account. This will give you moderator tools on the control panel and allow you to be eligible for a free bot as a support staff member at ARCbots.</p>
<td>!mstart [id bot]</td>
<p> !timezone || Click the link the bot sends to you in private chat, and then use the recommended time zone setting the bot gives you at the top of the page. It should be the same time as your current time in your country, and be the same time zone. Post this message in the main chatroom of ARCbots and look at the staff list to verify the time displayed beside your name is correct.</p>
<td><b>Moderator</b></td>
<li>Do not give your ARCBot.com account password to anybody. To give friends access to your botid, you can use the BOTid access feature. If you do not know how to use this, ask!</li>
<td>Reinițializează un bot</td>
</ol>
</tr>
 
<tr>
<!--T:5-->
<td>!botdebug [id bot]</td>
<h2>Discord Regulations</h2>
<td><b>Moderator</b></td>
<p>The following rules apply to all Discord channels operated by ARCbots.com:</p>
<td>Afișează informații despre un id bot și de ce nu funcționează</td>
<ol>
</tr>
<li>Do not @mention ARCbot developers for any reason other than a global shut down or critical error</li>
<tr>
<li>Do not @mention @everyone in the servers.</li>
<td>!arcfeedback [nume de utilizator arcbot]</td>
<li>Do not continuously spamming servers. Post messages in as little messages as possible. For the same block of information, you should be posting in one message, not more</li>
<td><b>Member</b></td>
<li>Always post in the correct channels</li>
<td>Adaugă un chestionar în contul ARCbot al clientului pentru a vă putea evalua performanța ca Staff.</td>
<li>Information in Discord is considered to be '''confidential'''. If you have access to a channel that others do not, do not repeat that information to them. Never screenshot information in ARCbot staff channels.</li>
</tr>
<li>Do not repeatedly message about the same issue.</li>
<tr>
<li>Only assistants may create invites and modify discord user roles and nicknames</li>
<td>!botidroom [nume chat]</td>
<li>All nicknames in discord must be recognizably similar to your display name on xat.</li>
<td><b>Membru</b></td>
<li>No pornographic or inappropriate content is allowed on Discord at any time</li>
<td> Afișează botul atribuit pe chatul respectiv la un moment dat  </td>
<li>Be respectful to everyone at all times</li>
</tr>
<li>Do not spam the administrators with private messages.</li>
<tr>
 
<td>!botinfo [id bot]</td>
<!--T:6-->
<td><b>Membru</b></td>
<h1>Banning Regulations</h1>
<td>Afișează informații despre un id bot </td>
<p>The following guidelines for kicking and banning should be followed by all members of the chatroom:</p>
</tr>
<ul>
<tr>
<h3>Inappropriate language (swearing, threats, disrespect)</h3>
<td>!btl [id bot] sau [numele utilizatorului arcbot]</td>
* A staff member who interrupts another staff member while they are providing support will be contacted privately on the chat room or Discord.
<td><b>Membru</b></td>
* Staff members who have been warned two or more times for this offense/reason risk losing rank in chat.
<td>Afișează cantitatea de timp rămasă pe bot </td>
* Interrupting shows disrespect, and is also demanding on customers.
</tr>
* If you have something to comment or add on the information provided by a staff member of the customer, then send a private message to that staff member and communicate with them.
<tr>
* Only one staff member can assist one customer at a time.
<td>!rtl [user radio]</td>
For minor offenses, a kick is to be issued to the offender. For second offenses or more serious offenses, a 12-24 hour ban should be issued.  
<td><b>Membru</b></td>
'''In all non critical situations, a kick should be issued before a ban'''
<td>Afiează cantitatea de timp disponibilă pe un radio la un moment dat </td>
<h3>Chatroom Raids</h3>
</tr>
<p>The bot should detect all raids and activate protect (/pr) while using (kickall) to kick all guests from the room. In the event that the bot does not detect a raid, the chatroom should be put into protect mode.</p>
<tr>
</ul>
<td>!botidaccountlist [nume utilizator arcbot]</td>
</translate>
<td><b>Membru</b></td>
<td>Afișează toți boții atribuiți contului respectiv</td>
</tr>
<tr>
<td>!ccf [nume chat]</td>
<td><b>Vizitator</b></td>
<td>Verifică dacă un chat este eligibil pentru 30 de zile gratuite pe bit! (Doar chaturie care nu au mai avut un arcbot înainte)</td>
</tr>
<tr>
<td>!timecheck [suma de xats]</td>
<td><b>Vizitator</b></td>
<td>Calculează suma de xats în timp pe bot: Poți folosi aceasă comandă doar pe chatul ARCbot. </td>
</tr>
<tr>
<td>!spendspare check [nume logare xat]</td>
<td><b>Vizitator</b></td>
<td>Arată cantitatea de timp pentru care s-a plătit, dar care încă nu a fost adăugată contului ARCbot </td>
</tr>
<table>

Revision as of 08:18, 27 August 2022

Staff Regulations

General Staff Rules

  1. Staff higher then you on the mod list are to be respected.
  2. You must be courteous to all clients. No discrimination against anyone!
  3. You may not playfully do things that impede on another staff members ability to help others or be active in the chatroom.
  4. Any type of unorthodox behavior that disrupts the chatroom or causes any disturbances is not allowed.
  5. You must follow ARCbot's Terms of Service and xat Terms of Service at all times
  6. You should help everyone to the best of your ability. If a user needs help in another language and a staff member of that language is not online, you MUST use the translator!
  7. Activity is required when in the chatroom. (when going away please go to AFK pool. No camping.)
  8. Never ask for any private information from clients. BotIDs and Chat names only.
  9. For your protection, the usage of TeamViewer is prohibited.
  10. Do not be cocky. Every staff member at ARCbots is important. Nobody is better than another user.
  11. If a user lower on the staff list is breaking a rule and you are a witness, take action. Failure to take action makes you equally guilty.
  12. Do not use your rank to intimidate other members of ARCbot.
  13. You should know how to use the staff section of the ARCbots.com website.
  14. There is useful information for you there and several different utilities that make your job a lot easier, and will eliminate the need of using the bot to assist you with gathering information as everything is visible on one page in the control panel

  15. Do not use your rank to access client information that is not necessary to what you are assisting them with
  16. Do not screenshot any information in the staff section of the ARCbot control panel
  17. All general chat rules apply.
  18. Staff must be appropriate in all chatrooms they visit
  19. Do not ask for promotions
  20. Do not spam the administrators with private messages whenever they are not online xat.
  21. Staff members must have completed the following commands: !myaccount , and !timezone
  22. !myaccount arcbot username || this locks your xat ID with your ARCbot.com account. This will give you moderator tools on the control panel and allow you to be eligible for a free bot as a support staff member at ARCbots.

    !timezone || Click the link the bot sends to you in private chat, and then use the recommended time zone setting the bot gives you at the top of the page. It should be the same time as your current time in your country, and be the same time zone. Post this message in the main chatroom of ARCbots and look at the staff list to verify the time displayed beside your name is correct.

  23. Do not give your ARCBot.com account password to anybody. To give friends access to your botid, you can use the BOTid access feature. If you do not know how to use this, ask!

Discord Regulations

The following rules apply to all Discord channels operated by ARCbots.com:

  1. Do not @mention ARCbot developers for any reason other than a global shut down or critical error
  2. Do not @mention @everyone in the servers.
  3. Do not continuously spamming servers. Post messages in as little messages as possible. For the same block of information, you should be posting in one message, not more
  4. Always post in the correct channels
  5. Information in Discord is considered to be confidential. If you have access to a channel that others do not, do not repeat that information to them. Never screenshot information in ARCbot staff channels.
  6. Do not repeatedly message about the same issue.
  7. Only assistants may create invites and modify discord user roles and nicknames
  8. All nicknames in discord must be recognizably similar to your display name on xat.
  9. No pornographic or inappropriate content is allowed on Discord at any time
  10. Be respectful to everyone at all times
  11. Do not spam the administrators with private messages.
  12. Banning Regulations

    The following guidelines for kicking and banning should be followed by all members of the chatroom:

      Inappropriate language (swearing, threats, disrespect)

      • A staff member who interrupts another staff member while they are providing support will be contacted privately on the chat room or Discord.
      • Staff members who have been warned two or more times for this offense/reason risk losing rank in chat.
      • Interrupting shows disrespect, and is also demanding on customers.
      • If you have something to comment or add on the information provided by a staff member of the customer, then send a private message to that staff member and communicate with them.
      • Only one staff member can assist one customer at a time.
      For minor offenses, a kick is to be issued to the offender. For second offenses or more serious offenses, a 12-24 hour ban should be issued. 
      

      In all non critical situations, a kick should be issued before a ban

      Chatroom Raids

      The bot should detect all raids and activate protect (/pr) while using (kickall) to kick all guests from the room. In the event that the bot does not detect a raid, the chatroom should be put into protect mode.